FAQs
If you are missing a piece from your puzzle, don't worry, these things happen.
First step is to complete the puzzle. More often than not, the piece eventually shows up even if you are convinced it is nowhere to be found.
Once complete, please take 2 pictures of the puzzle. One picture showing the whole puzzle and a second picture showing a zoomed in version where the piece is missing.
Please email the pictures to us with the name of the store that you purchased through, along with your shipping address and we will organise to send you the replacement piece. You can use the contact us form below to get in touch.
We currently have 3 different puzzle sizes to choose from:
500 piece puzzles, made up size is 38cm x 52cm
1000 piece puzzles, made up size is 50cm x 70cm
99 piece micro puzzles, made up size is 10cm x 14cm
Coming 2027!
We are so excited to say that we are working hard behind the scenes with some beautiful artists to bring a large format puzzle range out in 2027!
We are always keeping an eye out for emerging and established local artists who we would like to collaborate with. Not every artwork makes a great puzzle, there are so many different factors to carefully consider. If you are an artist or know someone who would like to collaborate please get in touch through our Contact Us form below. We would love to hear from you!
Absolutely not!
Each one of our stunning puzzles is the work of an Australian Artist. Our artists receive sustainable royalties from every single puzzle sold. When you complete a puzzle from The Puzzle Collab, you are directly investing in the career of a local Australian illustrator or designer.
At the moment The Puzzle Collab is available to purchase in Australia & New Zealand. We are looking to ship internationally in late 2026/early 2027. If you are an international retailer looking to stock The Puzzle Collab, please reach out to us using the contact us form below.
The Puzzle Collab has partnered with Weekend Hub to distribute our puzzles to retailers throughout Australia & New Zealand. You can find information about wholesale here. We are looking to ship internationally in late 2026/early 2027. We are currently working on a Stockist Page so people can easily find their nearest Puzzle Collab retailer in store or online.